Returns, Exchanges & Issues

We are committed to ensuring your satisfaction, and we pride ourselves on processing returns/exchanges stress free and as quickly as possible. If for any reason the item you purchased from us didn't work out, you may return or exchange your item in original, unused condition within 30 days of the shipping date for an exchange or full refund.

For most returns, we provide a complimentary pre-paid shipping label. Simply apply the label and drop it off at the nearest UPS or FedEx drop location.

• Please allow 3-5 business days from when the item is received by us for your refund to process.
• Original shipping costs are not eligible for reimbursement.
• If we made a mistake, let us know and we'll make it right, including covering shipping costs. 

The below exclusions to the return policy apply: 

• Holiday Returns - For orders placed between November 1-December 20, customers can return their order for refund within 45 days of the shipping date.
• Multiple Returns- In order to protect against abuse of the free return/exchange policy, we offer 1 round of free returns/exchanges per customer. After returning/exchanging their first order, customers would be responsible for return shipping costs on subsequent orders. Additionally, items from different orders cannot be combined into the same return.
• Returning and Repurchasing the Same Item: If a customer returns an item only to repurchase the same item, the customer is responsible for return shipping costs.
• Purchasing 2 or More of the Same Item for Comparison: Due to the natural variation in the patina we use, our pieces are not perfectly uniform from one to another. That's what makes them beautiful. We strongly urge against customers purchasing multiple quantities of the same item for comparison. In these cases, our free return policy is not applicable and customers will be responsible for all return shipping costs.
• Gift Cards- Gift cards are non-refundable. If an item is paid using a Desert Steel gift card and returned, the value of the item will be returned to the original gift card. We do not provide cash refunds on items paid for by Desert Steel gift cards.
• Freight Shipped Items: Pieces with individual purchase prices greater than $1,000 and/or ship via freight are subject to return shipping fees, must be crated for freight transit at purchasers expense and will incur a 5% restocking fee. Upon return inspection the balance will be credited or returned.

Call: 316-282-2244

Email: info@desertsteel.net